Questions and bug reports about Underday
Please email us at the address below. Replies may take a few days. You can write in English or Japanese.
When reporting a bug, please include your device model, iOS version, the app version (shown at the bottom of the settings screen), and what happened.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions. Deleting the app does not cancel a subscription.
Premium disappeared after I changed devices.
Tap "Restore Purchases" on the app's settings screen. You must be signed in with the same Apple ID you used to buy.
Can I move my progress to a new device?
Progress is stored only on your device, so it cannot be moved to a new one.
The gems I bought did not show up.
Restart the app and try again with a network connection. If it still does not work, email us with the purchase date and time and your Apple receipt email.
crelve
Email: w4cd2017@gmail.com